Shipping Method
Shipping charges include packaging, handling, insurance and the shipping cost for United States Postal Service Priority Mail, United Parcel Service Ground or United States Global Priority Mail unless otherwise notified. Hair color matching and other processes delay delivery of in stock hair product. Please allow 2-7 business days for delivery. Custom-made hair product can take up to 6 weeks for manufacturing, shipping and clearing International and United States Customs inspections. In the event you have not received you order within the time frames above please contact our customer service department listed above.

Refund Policy
Refund Policy: When making a purchase from Yahair, Hair Elite, Toupee-Tape.com you are agreeing to the following terms and conditions. Our goal is to provide our customers with a hair system that is perfect for them. We do not make refunds! We will exchange your hair system if you are dissatisfied for any reason and the unit is return to us within 10 days of purchase, in new condition never being altered by anyone including our company associates, cut, styled, brushed, colored and etc or used. In replacing a unit it may require additional time for making a custom hairpiece and can take up to 4-6 weeks. We would rather you try to contact us first before you deny payment of our service through your credit card company. Simply denying payment is problematic for everyone. It jeopardizes your credit bureau standing, we have no choice but to blacklist your card, and it causes problems for us. Also please note that after a refund we will be unable to accept you as a client in the future. So please, if you would like a refund for reasons that are very specific, drop us a short email with this basic information and we will try to make a serious effort to solve your complaint.
Email to: customercare@yahair.com
Your full name
o Your username (if any)
Phone Number
o The reason you are filing this dispute.
Include: Sale, invoice, or transaction number.

Yahair does not offer refunds on hairpieces, toupees, or wigs Exchange Only in brand new condition. Many State laws do not permit certain personal items to be return to a retailer and then re-sold due to possible cross contamination causing health issue. Yahair respects these laws and must comply with these restrictions irregardless of the state you reside. Yahair will exchange stock hairpieces, toupees, and wigs if the color does not match and the hairpieces, toupees and wigs will be inspected and must be in new condition, never been worn or tried on, styled, cut, or colored. The hair product should be in the orgianal packaging with all shipping documents, invoices and returned within 10 days from your delivery date. Yahair will not pay return shipping charges. Be sure you are knowledgeable of the products your are purchasing. Sending Yahair your hair sample and base template eliminates many errors in color and size.

Privacy Statement
Yahair.com is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Yahair.com has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

Questions
If you have questions about this privacy policy, please send an e-mail to yahair@alltel.net

Security
Your information is stored on Yahair.comdir dir exit servers located in the United States. We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, "firewalls" and Secure Socket Layers. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist on the Internet. It is our goal to make our privacy practices easy to understand. If you have questions about any part of this summary or if you would like more detailed information please feel free to contact us. 12. Notice. We may amend this Privacy Policy at any time by posting the amend terms on the Site. All amended terms shall automatically be effective 30 days after they are initially posted on the Site.

Message From Our CEO
Our Goal is to provide you with unsurpassable customer service and quality hair products.

Our Hair Systems are hand made with each hair being handtied and color matched. Hair color matching is done by counting numerous different colored hairs to obtain the perfect match we expect to offer you, our customers.

It takes a few extra days for delivery due to the process of matching hair colors, size, and styles for our customer. The wait will be worth it once you experience the detail that goes into each hair system.

If you have a special concern regarding your purchase or any other business related matter, we encourage you to contact us immediately for a prompt resolution.

Best Regards,

Management